Overview
Job Title: Branch Manager
DP World
Work Function:
Overseeing and managing all operational and administrative parts of the branch is the responsibility of the Branch Manager at a Freight Forwarding branch office. Strong leadership qualities, in-depth understanding of freight forwarding procedures, and team management expertise are prerequisites for this role. In order to ensure client happiness, grow the business, and keep the branch operating efficiently, the Branch Manager is essential.
Important Domains of Performance
Team management and leadership:
- Recruit, train, coach, and monitor performance for a team of about six employees while demonstrating good leadership and direction.
- Encourage a cooperative and upbeat work atmosphere that fosters professional growth, teamwork, and accountability.
- Assign tasks with effectiveness to ensure that resources are distributed and workloads are balanced.
Management of Operations:
- Assistance with establishing the branch’s systems, procedures, and resources.
- All operational activities in the branch, such as import/export procedures, customs clearance, paperwork, logistics, and transportation, should be overseen and coordinated.
- Make sure that all applicable laws, industry norms, and corporate policies and procedures are followed.
- Track and evaluate operational performance indicators, making adjustments to boost output and efficiency.
Sales:
- Create and put into action plans to meet branch-specific sales goals and advance the organization as a whole.
- Find new business prospects, cultivate connections with partners and clients, and increase the clientele.
- Work together with the sales team to create marketing and promotional strategies that will boost revenue and market share.
Client Support:
- Keep a laser-like focus on client satisfaction, making sure that services are provided in a timely, correct, and customer-requested manner.
- Respond promptly and professionally to consumer questions, concerns, and complaints. Resolve problems to uphold good client relations.
- Have frequent encounters with customers to learn about their changing demands and offer suitable solutions.
Accounting for Finances:
- Create and oversee the branch’s yearly budget, keeping a careful eye on spending and income to make sure that all financial goals are reached.
- Examine and evaluate financial reports, finding areas for development and, if practical, putting cost-cutting measures into action.
- Work together with the finance division to guarantee prompt and accurate invoicing, billing, and financial reconciliation.
Others:
- In charge of managing and leading a motivated team, encouraging teamwork, and making sure team members are trained and assessed in relation to goals and objectives that are realistic, time-bound, demanding yet achievable, clear, quantifiable, and aligned.
- Work as a representative of DP World at all times by understanding and abiding by the company’s code of conduct and ethics policies, encouraging and exhibiting positive behaviors consistent with the company’s principles, values, and culture, and making sure the highest standard of safety is adhered to in all activities.
- Carry out additional relevant tasks as given.
Experience and Qualifications
- A bachelor’s degree in supply chain management, logistics, business administration, or a similar discipline. A benefit is having relevant professional certificates.
- A strong background in import/export procedures, customs laws, and transportation logistics is essential, as is a track record of success and recent experience (7+ years) in the freight forwarding, logistics, or a related field.
Qualities of Behavior
- Making a Decision and Taking Action.
- Taking the lead and providing supervision.
- Managing Individuals.
- Respecting Morals and Ethics.
- Connecting and Creating Networks.
- Information Presentation and Communication Analysis.
- Acquiring knowledge and conducting research.
- Developing and Inventing Formulating Ideas and Approaches.
- Reaching Individual Professional Goals and Objectives.
Technical Proficiencies:
- Advanced Cost Control and Budgeting Knowledge and/or Advanced Financial Planning Knowledge, Advanced Business and Operations Management Knowledge, Advanced Client/Customer Liaison Knowledge, and/or Advanced Continuous Process Improvement Skill Expertise and/or Ability.
Concerning DP World:
The global economy depends on trade since it generates opportunities and raises people’s standard of living everywhere. DP World’s mission is to improve global trade flow while expanding the possibilities for the communities and clients we serve throughout the world.
With more than 103,000 committed, competent, and diverse workers spread across 75 nations on six continents, DP World is accelerating trade in the direction of a seamless supply chain that is ready for the future.
In order to build stronger, more effective end-to-end supply chain solutions that have the potential to revolutionize global trade, we are quickly modernizing and merging our businesses, which include ports and terminals, marine services, logistics, and technology. We are also combining our global infrastructure with local knowledge.
Furthermore, by making investments in innovation, we are influencing the future. We are at the forefront of disruptive technology, driving the industry toward better ways to trade and minimizing disruptions from the manufacturing floor to the customer’s door. Examples of our innovations include intelligent delivery systems and automated warehouse stacking.
IN ORDER TO CHANGE WHAT IS POSSIBLE FOR EVERYONE, WE MAKE TRADE FLOW.
EEO Declaration
DP World is dedicated to the Equal Employment Opportunity (EEO) principles. Since we firmly think that having a diverse team is essential to our success, we hire people based on their expertise and qualifications. All members of the public, regardless of age, gender, handicap, color, religion, or belief, are encouraged to apply.
By sending in your application and resume, you give DP World permission to transmit, store, and retrieve your information from the global recruiting database and to share it with third parties as needed to assess your suitability for this or other job openings.
