Overview

Job Title: Business Development Associate

Job location: Arusha, Tanzania United Republic of

Type of Job: Permanent

Type of Contract: Full time

The Shift: Day Job

The number of positions (Openings): 1

The job posting date: January 24, 2025

The deadline (unposting date): January 31, 2025

Britam Insurance Tanzania Limited

 

 

 

The Job Purpose:

The position holder will be responsible for increasing the branch’s revenue and client base in order to fulfill the branch’s annual premium targets. The Branch Manager will be the point of contact for this function.

 

The key responsibilities:

  • To secure new business, either directly or through middlemen.
  • The service existing clients and follow up to secure renewal.
  • To maintain great customer service for both intermediaries and direct clients.
  • To achieve sound risk acceptance, do initial underwriting according to established norms.
  • Ensure that premiums are paid before the policy is attached.
  • Make follow up to ensure that intermediaries are paid their commissions on schedule and appropriately.
  • Assist the branch manager in recruiting new agents, direct clients, SFEs, new brokers, and expanding business through intermediaries in accordance with the agreed-upon KPIs.
  • To train, coach, and support new intermediaries to help them meet sales targets.
  • Make follow and adhere to the underwriting criteria and standards issued by the Underwriting Manager from time to time.
  • To prepare daily sales reports for the branch manager and additional reports as requested by management.
  • Assist clients with claim processing.
  • Ensure company retention based on renewal KPIs.
  • To deliver on the performance requirements outlined in the strategy map and personal scorecard.

 

 

The Key Performance Measures:

  • Customer retention.
  • Achievement of production targets.
  • Working relationships.
  • Customer satisfaction.

 

 

The internal relationships:

  • Be accountable to the Sales Manager.
  • Needed to communicate and collaborate closely with Underwriting, Finance, Claims, and other departments as needed.

 

 

The external relationships:

  • Britam customers.
  • The intermediaries (Brokers, Agents, and Banks).
  • TIRA and other regulatory bodies.

 

 

The knowledge, experience, and qualifications are essential:

  • A bachelor’s degree in a business-related discipline.
  • The Professional insurance qualifications (CII certificate or equivalent) are advantageous.
  • A minimum of 1 (one) year of experience in a similar job.
  • The knowledge of the insurance industry and principles.
  • The knowledge of insurance regulation standards.
  • Understanding of sales and marketing.

 

 

The Essential Competencies:

  • To present and Communicating Information: Speaks fluently; expresses thoughts, information, and major points of an argument clearly; presents successfully; responds swiftly to others’ reactions and input throughout conversations; and projects credibility.

 

  • To work with People: Demonstrates respect for the opinions and contributions of other team members; demonstrates empathy; listens, supports, and cares for others; consults others and shares information and expertise with them; fosters team spirit and resolves conflict; adapts to the team and fits in well.

 

  • To adhere to Principles and Values: Upholds ethics and values; exhibits integrity; promotes individual responsibility for the community and the environment; and exemplifies organizational ideals in everyday interactions.

 

  • Analyzing: Analyzes numerical data and all other sources of information to break them down into component parts, patterns, and relationships; seeks additional information or a better understanding of a problem; makes rational decisions based on the available information and analysis; and demonstrates an understanding of how one issue may be part of a larger system.

 

  • The Planning and Organizing: Adhere to and monitor clearly defined objectives; plan activities and projects well in advance, taking into account possible changing circumstances; identify and organise resources required to complete tasks; manage time effectively; and monitor performance against deadlines and milestones.

 

  • Providing Results and Meeting Customer Expectations: Customer needs and satisfaction are prioritized, and high quality and quantity standards are established and followed. Monitors and maintains quality and productivity. Works in a systematic, methodical, and ordered manner. Consistently meets project goals.

 

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