Overview
Job Title: Business Performance and Analytics Manager
Azam Media Limited
The Education: BSc in Actuarial Sciences, BSc in Mathematics, or a closely related discipline.
The key areas:
- Develop Customer Value Management (CVM) and Customer Experience (CE) strategies.
- Improve income and customer happiness.
- Create retention, winback, and loyalty programs.
- The CVM Reports.
- The Stakeholder engagement.
The Responsibilities:
- Create analytics programs that profile customer behavior.
- Develop churn prediction models.
- Track and analyze customer satisfaction trends.
- Create revenue-generating, retention, and loyalty schemes.
- Make product proposals and outline complete business requirements for income generating.
- Create/ prepare daily reports on campaign performance.
- To identify and create novel, efficient, and customer-focused base activities and lifecycle programs to boost revenue.
The Experience:
- A minimum of two (2) years of experience in telecoms or pay TV CVM (customer value management) is preferred.
- The commercial experience (payTV or mobile telecom experience is preferred but not essential).
- A proven math skills, commercial acumen, and the ability to evaluate commercial and financial data.
- A track record of creating a strategic direction for CVM activities and meeting aggressive revenue targets.
- A competent and confident in creating relationships, as well as the capacity to influence top management.
How to submit an application:
Please send your CV to recruitment@azam-media.com.
Application Deadline:
Please include the job title you’re applying for in the subject line of your email.
Deadline: February 20, 2025.
