Overview

Job Title: Customer Service Officer II

Tanzania Agricultural Development Bank (TADB)

 

 

About the Tanzania Agricultural Development Bank (TADB):

Tanzania Agricultural Development Bank Limited (TADB) is a government development finance institution overseen by the Ministry of Finance. TADB is registered under the Companies Act of 0 and licensed under banking regulations as on August 4, 2015.

The TADB Vision:

To be a leading development finance institution in Tanzania, focusing on agricultural transformation.

The TADB Mission:

To Contribute to food security and poverty reduction by accelerating agricultural transformation with innovative finance options that create sustainable and inclusive agricultural value chains.

 

The TADB was founded to aid the fulfillment of two broad objectives:

  • Contribute to the attainment of self-reliance and security.
  • The Agriculture’s transformation from subsistence to commercial activities is both successful and sustainable, contributing to economic growth and poverty alleviation.

 

 

The Qualifications, Knowledge, and Experience:

Education:

  • A Holder of Master’s Degree in Computer Science, Information Systems, Information Technology, Finance, Computer Engineering, or equivalent qualification from any recognized institution; Holder of Bachelor’s Degree in Banking and Finance, Business Administration, Public Administration, Marketing, Commerce/Business Administration, Social Protection, Mass Communication, International Relations, Business Communication.

 

Experience:

  • The working experience of at least eight (8) years in a similar sector, preferably at a senior level.

 

 

The Nature and Scope:

Job location: 2 Vacancies in Lake Zone and Southern Highlands

Answers to/ Reporting to: Zonal Manager

 

 

The Main Responsibilities:

The Customer Service:

  • Offer efficient and effective assistance and support to bank customers.
  • To attend to any administrative matters in the zone.
  • To resolve customer complaints and concerns in a fast and effective manner, while coordinating with other divisions within the bank.
  • The Customers should be informed about the bank’s products and services, as appropriate.
  • To oversee the administration of investment portfolios while balancing risk and return.
  • To ensure that essential and appropriate bank records are maintained and updated as needed.
  • To keep correct customer records, including contact information and transaction returns.
  • To attend to any client inquiries received at the zone (written, verbal, or telephone) and provide relevant intervention to reach a conclusion within the TAT.

 

 

The Technical competencies:

  • The in-depth understanding of banking and business operations.
  • To identify the financial service needs of current and prospective consumers, covering both products and services, and capitalize on cross-selling opportunities.
  • The leadership abilities to effectively support the bank’s operations teams.
  • A debt management.
  • A coaching and mentoring involve sharing skills with others.
  • To listen and responding to inquiries effectively.
  • To report writing and analytical abilities.
  • A computer literate.

 

The Operations & Compliance:

  • To ensure that adequate controls, processes, and procedures are followed at all times in accordance with established TADB bank policies, Business Continuity
  • To plan (BCP) execution, and disaster recovery coordination.
  • To maintain compliance with regulatory reporting standards.

 

 

The Relationship Management:

  • To maintain and improve contact with Business Development Officers and clients to help the flow of information and create collaboration.

 

The Sales and Business Development:

  • Assist the branch operations team in meeting its customer retention, acquisition, and growth objectives, including meeting personal sales goals for all goods as specified in the targets and managing branch sales promotions.

 

An Administration:

  • To manage office supply inventory and place orders.
  • To prepare monthly expense reports and office budgets.
  • To maintain and update the client database.
  • Create a filing system for records team management.
  • To maintain the calendar and plan meetings as required by your supervisor.
  • To distribute and store correspondence (such as letters, emails, and packages).
  • To prepare reports and presentations as directed.
  • Plan your journey and lodgings.
  • To schedule internal and external events.
  • To coordinate car transportation, fuelling, and reporting.

 

Additional (Other) duties:

  • Carryout any other duties assigned by the Managing Director.

 

The Mode of Application and Deadline:

To apply for these roles, please visit our TADB career portal or send an email to careers@tadb.co.tz.

Each application must include:

 

  • An application Letter: Demonstrating how you meet the requirements for the post.
  • CV is up to date.
  • The Contact information includes the candidate’s full name, physical address, phone numbers, and email addresses.
  • The Certified Copies: Relevant certificates.
  • The Referees: Names and full contact information for three (3) referees.
  • Closing Date: Applications should be sent to the undersigned by 4 p.m. on Friday, October 25, 2024.

 

 

Note: Applicants must include the following documents with their application.

 

 

An Equal Opportunity Employer:

Tanzania Agricultural Development Bank Limited supports its employees’ strength and health through a competitive benefits package, professional development, policies, and programs that promote a good work-life balance. We welcome applications from women and qualified people with impairments.

Please keep in mind that if you have not heard from us within four weeks of the closing date, your application will be considered unsuccessful.

To apply for this job email your details to careers@tadb.co.tz.