Overview

Job Title: Customer Success Associate

Job location: Dar es Salaam

Beem Africa

 

About Beem.
The Beem is a Pan-African technology startup headquartered in Dar es Salaam, Tanzania, with a presence in over 25 African markets. Through our products BeemAPIs, BeemEngage, and BeemMoja, businesses can reach clients across Africa via SMS, USSD, airtime, chat, and other channels. This is a unique offering. Our company has been named one of Forbes Africa’s top 20 technology startups, and it has also been featured on Al Jazeera, BBC Africa, and ChoiceFM. You can learn more about our journey at www.beem.africa/about.

Culture, Career Growth, and Development / Life at Beem

Beem’s most significant resource is its people. We take our work seriously, but we also value having fun and being flexible. We think that employee happiness begins with fostering a supportive and inclusive atmosphere in which employees feel welcome regardless of their personal or professional backgrounds. We’ve created a unique culture of continuous learning and are investing in our employees. Regular feedback on your performance and monthly reviews allow you to share your concerns, aspirations, and career goals while continuing progressing in a fast-paced organization, resulting in a fulfilling long-term career.

 

The Position Summary
As a Customer Success Associate, you will be responsible for ensuring customer satisfaction and providing an excellent customer experience to enterprise clients across various target categories. You will collaborate with internal teams to guide customers through the process of discovering the product, loving it, realizing its value, and continuing to use it. You will be in charge of customer success across SMS, two-way SMS, USSD, airtime, chat, and other enterprise mobile solutions.

You should have prior experience managing a client portfolio in a technology-based service/product firm, as well as creating customer trust throughout the pre and post-sales lifecycle.

To accomplish this, you must have great organizational skills, emotional intelligence, excellent communication skills, a complete awareness of the sales process, and an understanding of various customer segments and their value propositions.

Job Responsibilities:

  • Introduce customers to the items and conduct walkthroughs and demos.
  • Ensure that all contracts and billing processes are completed before proceeding with full onboarding.
  • Check in with customers on a regular basis to ensure they are getting value from the product and to solicit input on bugs, feature requests, and so on.
  • To work on any operational duties required to complete client requirements.
  • Liaise with any third parties (e.g., vendors or mobile operators) required to meet customer needs.
  • To maintain and manage a customer portfolio that includes SMEs and enterprises.
  • Develop empathy and trust with customers.
  • Rapidly gain a solid understanding of the product.
  • To attend client meetings and calls as needed.
  • To identify new business prospects with existing clients and doing cross-selling/upselling operations.
  • The multitask in a fast-paced atmosphere with multiple responsibilities in order to manage time and prioritize properly.
  • To work with team members from various areas to solve client concerns.
  • To provide management with feedback and progress reports.

Job Requirements

You are qualified for this position if:

  • Have at least 2 – 5 years of previous industry-related business development or customer service experience.
  • A Bachelor’s degree or equivalent in information technology or business management is desired but not essential.
  • Exhibit great communication skills, including persuasion, coaching, negotiation, dispute resolution, and customer service.
  • Possess excellent analytical, time management, problem-solving, prioritization, and planning skills.
  • Demonstrate time management and organizational skills, as well as the capacity to work independently.
  • Can be a self-starter who is highly driven and capable of working in a fast-paced, ever-changing environment.
  • Are motivated to take initiative, with a sense of urgency to achieve achievements with and through others.
  • Are patient, inquisitive, detail-oriented, and motivated to solve challenges.
  • Have the ability to acquire and retain knowledge fast.

The Benefits:

  • Competitive salary plus commissions.
  • Subsidized health insurance.
  • Airtime + travel expense reimbursement.

 

CLICK  HERE TO APPLY