Overview
Job Title: Data and Analytics Manager
ID for the request: 27467
Head of Global Commercial Performance is the reporting line.
Grade of Work: HL 16.
ENGIE Energy Access
Any eligible internal or external candidate is welcome to apply; our goal is to create a diverse and inclusive team. We especially encourage women, African candidates, and individuals with prior work experience on the continent to apply for this position.
ENGIE Energy Access (EEA): An Overview
The top supplier of mini-grid and pay-as-you-go (PAYGo) solutions in Africa is ENGIE Energy Access. The business creates cutting-edge off-grid solar solutions for residences, commercial buildings, and public spaces, giving clients and distribution partners access to inexpensive, clean energy. Pay-as-you-go solar household systems can be financed with low daily installments as low as $0.19, and mini-grids encourage economic growth by allowing the productive use of electricity and creating commercial opportunities for rural community entrepreneurs. By 2025, ENGIE Energy Access hopes to have impacted 20 million lives throughout Africa, with over 1,800 employees, operations in nine African countries (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and over 9 million lives already impacted.
Overview of the Job
Within the Strategic Marketing division, which is in charge of sales, marketing, and customer experience, the Global Data & Analytics Manager will be vital. The position will be in charge of providing decision makers with timely, appropriate data insights and recommendations to boost output and guide tactics. In order to build and maintain strong commercial and technological partnerships and establish oneself as a reliable partner to all stakeholders, this role demands the ability to work cross-functionally with national teams and important central functions like Credit, Product, Digital, Finance, and others. The ideal applicant will be analytical, inquisitive, and passionate about using data-driven, customer-centric problem solving techniques. A background in commercial strategy, particularly in pricing, customer segmentation, customer experience, and customer value management, would be ideal to combine with your analytical skills. This position must go “beyond data” and provide significant decision-makers with practical recommendations, “forcing their hand” if needed to reach the best course of action.
Principal Duties:
- Data visualization, reporting, and business intelligence for strategic marketing.
- Performance insights and ad hoc and project-related analytics.
- Strategic marketing-related budgeting, forecasting, and planning
- People leadership includes both indirect leadership of nation data analysts (tuning, training, and capacity building) and direct leadership of data analysts (complete accountability for the team’s workplan, coaching, and professional development).
- Process, system, and standard management for analytics and reporting in strategic marketing, as well as alignment with data sources throughout the European Economic Area.
Principal Tasks
Reporting, monitoring, and business intelligence (around 30%)
- Provide strategic marketing decision-makers with useful business intelligence strategies and analytics/visualization tools (Global leadership, Managing Directors, Country functional heads, etc.)
- Create, design, and maintain interactive Tableau dashboards that help EEA markets manage and measure their performance by summarizing data trends and tracking important performance indicators.
- Provide regular reports on strategic marketing, such as: (1) monthly performance reviews; (2) monthly war room materials for global leadership; (3) monthly reports to global and ENGIE leadership; (5) quarterly “Deep Dives” on performance and other important topics by market; (6) Year in Review preparation; and (7) other as needed requests.
- Continuously track performance in relation to agreed-upon benchmarks and important indicators in the EEA and its markets, taking into account operational and financial factors. You should also keep an eye out for potential areas for development and keep important stakeholders informed.
Insights & Analytics (20% approximately)
- Ad-hoc robust research, such as statistical analysis and data modeling, should be used to assess the success of strategic marketing, generate fresh perspectives, identify areas for development, and inform strategy and decision-making.
- Manage and oversee analytics initiatives to gather, organize, and evaluate strategic marketing data from various sources or apps, including field research.
- Develop and evaluate projections, predictive models, and other data tools for strategic marketing in close collaboration with EEA Data.
- Support the EEA Strategic Marketing team’s more general analytical needs, such as the analysis of pilots, interventions, operations, or field research projects.
Planning & Strategy (around 20%)
- Assist the EEA markets and the Strategic Marketing leadership in ensuring that plans and strategies are data-driven and based on analytical findings.
- Lead the forecasting and reforecasting processes and exercise leadership and rigor in the creation of Strategic Marketing performance targets for each market and the EEA as a whole.
- Establish functional objectives and priorities for business intelligence and analytics in strategic marketing that are in line with the EEA’s overarching plan.
- Create, define, carry out, oversee, and manage particular projects and activities to enhance the precision, efficacy, and/or efficiency of EEA’s business intelligence and strategic marketing analytics outputs.
- Stay up to date on industry standards and best practices for reporting, performance analysis, etc.
- Assist country teams as a major stakeholder in the EEA Pricing Committee.
20% or so goes for management, training, and capacity development.
- Currently, you are in charge of leading a team of two analysts and bearing entire responsibility for their professional development and instruction.
- Oversee the team’s schedule and workload to make sure the predetermined objectives are met.
- Assist decision makers in accessing and interpreting BI tools, reports, and analytical outputs, as well as continuously assessing and analyzing their performance, by collaborating with EEA leadership and national leadership.
- Help country analysts enhance their analytical abilities or their ability to create customized dashboards and data perspectives by providing coaching.
Procedures, Structures, and Guidelines (about 10%)
- To guarantee that all stakeholders are in agreement, document and standardize business rules, terminology, and important procedures and indicators.
- Create and maintain controls systems and review standards that guarantee data quality and prevent discrepancies in close collaboration with other stakeholders and company data users.
- Work together to guarantee and enhance data availability, integrity, accuracy, and dependability with data scientists, analysts, and engineers.
Experience, expertise, and knowledge:
- A minimum of 6–10 years of work experience in related domains, preferably in retail financial services or telecommunications, such as data analysis, statistics, financial analysis, business analysis, or something similar
- Outstanding business judgment and analytical abilities, with the capacity to combine and evaluate both qualitative and quantitative data to produce useful strategy recommendations
- Proficiency in SQL database querying, familiarity with data visualization software (Tableau, D3, ggplot, etc.), financial modeling with Excel, and ease with the fundamentals of database administration, data engineering, basic accounting, and financial reporting
- Excellent communication abilities with the capacity to persuade important parties to take logical, evidence-based actions
- Building, motivating, and overseeing teams with a diverse range of backgrounds, skills, and talents
- Strong background and aptitude in business strategy, particularly in the areas of pricing, customer segmentation, customer experience, and customer value management
- Competent in project management and possesses a remarkable capacity for teamwork, persuasion, and strategy execution
- EEA’s objective excites me, and I sincerely want to improve the lives of off-grid and underprivileged consumers in sub-Saharan Africa.
Language or languages:
- French and English are pluses.
We appreciate your interest in applying, however please be aware that only those who have been shortlisted will be contacted due to the volume of submissions we receive.
ENGIE is an equal opportunity company that is dedicated to fostering diversity and a welcoming atmosphere for all. Without regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship, all applications are assessed based on business needs, job requirements, and individual qualifications. Our uniqueness is what makes us powerful!
Flexible Gen & Retail Business Unit: GBU.
Energy Access is the division.
ENGIE MOBISOL UK Ltd., Tanzania Branch is the legal entity.
Type of Contract: Fixed-Term.
Employment Type: Full-Time.
Skilled (>3 experience <15 years) in their professional experience.
Bachelor’s degree as the level of education.
