Overview
Job Title: External Relationship Manager – Ports and Terminals
Duty station: Dar es Salaam
DP World
About the job:
Job Function:
The External Relationship Manager will be in charge of maintaining and strengthening ties between DP World and important government agencies, regulatory bodies, and clients. The role will entail coordinating with government parties to guarantee regulatory compliance, resolving customer needs, and ensuring seamless port operations. The ideal candidate will have excellent communication, negotiation, and problem-solving abilities, as well as a thorough understanding of Tanzania’s port operations and government processes.
The Key Performance Areas:
- Serve as the principal point of contact between DP World and other port stakeholders, including the Tanzania Ports Authority (TPA), Tanzania Revenue Authority (TRA), Tanzania Shipping Agency (TASAC), Ministry of Transport and Communications, and other regulatory authorities.
- Collaborate with government officials to ensure that local laws, regulations, and port operations policies are followed.
- Facilitate government clearances and permits for port operations, infrastructure construction, and expansion.
- Monitor policy changes, laws, and industry trends to give management timely guidance.
- Represent DP World at meetings, conferences, and talks with government officials.
- Create and maintain a strong network of government stakeholders to foster beneficial working relationships.
- Collaborate with the Head of Commercial to develop and maintain strong relationships with major customers such as shipping firms, freight forwarders, and importers/exporters who use the port.
- Collaborate with the commercial team to identify and address customers’ logistical and operational requirements.
- Coordinate with the operations and logistics teams to ensure that all government and customer requirements are in line with DP World’s service offerings and operational capabilities.
- Assist in overcoming operational bottlenecks and ensuring seamless cooperation between port and government entities during the customs clearance procedure.
- Ensure that all permissions, licenses, and certificates required for port operations are up to date.
- Proactively identify risks associated with government relations and customer operations, including regulatory changes that may have an impact on port activities.
- Work closely with the compliance team to ensure that all safety, environmental, and legal standards are met.
- Manages DP World’s communications with major media stakeholders.
- Oversees external/public communications, including news and updates, in order to promote DP World’s public image and connectivity with external stakeholders.
- Keeps up with industry or national news and identifies communication need.
- Analyzes data from external communications and makes informed decisions on communication strategy.
- Create regular reports on interactions with government agencies, regulatory updates, and customer feedback.
- Communicate effectively with internal teams and high management about applicable government policies and customer concerns.
- Ensure that critical information is communicated to relevant stakeholders on a timely basis.
The required Qualifications:
- Bachelor’s degree in business administration, public relations, political science, or a closely related discipline.
- A master’s degree provides an advantage.
Experience and Skills Required:
- A minimum of 5 years of experience in government relations, public relations, or customer service positions, ideally in the logistics, maritime, or port operations industries.
- Proven track record of successful interactions with government agencies and managing customer relationships.
- Effective communication and interpersonal abilities.
- Excellent negotiating and problem-solving skills.
- Deep awareness of Tanzania’s regulatory landscape.
- Capability to manage various stakeholders while working in a dynamic, fast-paced setting.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) and customer relationship management (CRM) applications.
- A thorough understanding of port and maritime industry operations.
- The ability to establish trust and sustain strong connections with both government officials and customers.
- Results-oriented, with an emphasis on service quality.
- The ability to handle sensitive material discreetly and professionally.
- Strategic thinker with keen attention to detail and the capacity to predict problems.
Concerning the DP World.
Trade is the lifeblood of the global economy, producing jobs and raising people’s standards of living all across the world. DP World exists to improve the global trade flow, expanding the possibilities for the customers and communities we serve throughout the world.
With a motivated, varied, and professional team of over 111,000 people from 159 nationalities across 77 countries on six continents, DP World is driving trade further and faster toward a future-ready supply chain.
We’re rapidly modernizing and merging our businesses — Ports and Terminals, Marine Services, Logistics, and Technology — and combining our global infrastructure with local expertise to build stronger, more efficient end-to-end supply chain solutions that have the potential to change the way the world trades.
Furthermore, we are redefining the future through investments in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the forefront of disruptive technology, pushing the industry toward better methods to trade while minimizing disruptions from the manufacturing floor to the customer’s door.
DP World is on a mission to cross borders and bridge the gap between all nations and cultures, not just through our actions but also through our behavior.
We are committed to fostering a culture in which everyone feels valued, encouraged, and empowered to realize their greatest potential. We think that embracing inclusion and diversity promotes innovation and progress while connecting people, businesses, and societies. Free minds and diverse viewpoints are altering our world, and working together, we can transform what is possible.
WE CREATE TRADE FLOW TO CHANGE WHAT IS POSSIBLE FOR ALL.
The Statement of EEO.
DP World adheres to the principles of Equal Employment Opportunity (EEO). We strongly think that employing a diverse staff is critical to our success, and we base our recruitment decisions on your experience and skills. We accept applications from all members of society, regardless of age, gender, disability, color, creed, or belief.
By submitting your resume and application information, you permit DP World to send and store your information in the global recruiting database, as well as to distribute such information as needed for the purpose of evaluating your qualifications for this or other job openings.
