Overview

Job Title: Head of Call Center Sales

Job location: Dar es Salaam

MILVIK

 

 

THE MILVIK OVERVIEW:

The MILVIK (BIMA) is one of the world’s most rapidly developing impact and technology firms. We leverage disruptive mobile technologies to provide insurance and health services to low-income people. BIMA is devoted to disrupting the existing insurance sector and democratizing access to critical services for billions of underserved families worldwide.

Joining BIMA at this time gives you the opportunity to truly influence the strategy of a global, expanding company. We are a vibrant organization that values ideas and passion, and you will be given significant responsibilities from day one.

Our employees are our most valuable asset, and as an equal opportunity company, we welcome individuals from different backgrounds to join us.

At BIMA, we value innovation, diversity, and respect.

 

 

JOB ROLE:

  • The Sales department’s goal is to accelerate Milvik growth by guaranteeing customer intake and retention within the corporate budget while also delivering on BIMA customer commitments.
  • The Head of Call Center Sales is in charge of driving the acquisition of hundreds of thousands of customers by instilling a strong sales culture within the team and meeting budget targets.
  • The Head of Call Center Sales will establish a strong sales culture, increase team productivity, and implement methods to maximize sales results.
  • This position requires direct supervision of Call Center Operations Managers and their teams, as well as contributing to the overall sales strategy and ensuring ethical sales standards are followed.

 

 

THE RESPONSIBILITIES (Role Specific):

A. Sales Strategy and Operation:

  • Create/ develop and implement comprehensive sales strategies to achieve organizational goals.
  • To oversee sales operations, ensuring alignment with customer-centric principles and company promises.
  • To manage and optimize lead generation and conversion processes.
  • To design and implement win-back tactics and processes.
  • To contribute to product development and sales tactics, including upselling and bundling.
  • Ensure the adoption of a customer-centric sales framework.

 

 

B. Team Leadership and Development:

  • To lead, motivate, and oversee the performance of Call Centre Operations Managers and their teams.
  • To implement the BIMA Leadership Academy to improve the leadership abilities of Call Center Operations Managers and their subordinates.
  • Perform regular performance reviews and feedback sessions.
  • To identify training requirements and provide support to solve deficiencies.
  • To foster a strong team culture through team-building activities and motivational techniques.

 

 

C. The Performance Management:

  • To analyze sales performance data to find patterns and opportunities for improvement.
  • To develop and analyze sales scripts and sales techniquesto enhance productivity.
  • To ensure ethical sales practices and adherence to the Milvik serious misrepresentations policy.
  • Develop a performance management system in partnership with HR.

 

 

D. The Revenue Generation:

  • To drive sales growth by acquiring new consumers and retaining existing clients.
  • Ensure that the sales staff achieves or exceeds monthly, quarterly, and yearly sales targets.

 

 

E. The Reporting and Escalations:

  • To prepare and present a variety of performance reports and analysis.
  • Refer technical challenges and other issues to the appropriate departments.
  • To ensure compliance with corporate policies and a zero tolerance for major deception and underperformance.

 

 

F. Call Centre Management:

  • Collaborate with the recruiting and training officer to recruit, train, and evaluate call center staff.
  • Implement solid methods for managing attendance, timekeeping, and discussion time.
  • Ensure that the call center environment promotes high performance and a pleasant culture.

 

 

G. Tech Platforms:

  • Please notify the Tech Manager of any technical concerns as soon as possible.
  • Send MSISDN samples and scenarios to the technical team for troubleshooting.
  • Implement the Milvik equipment management framework successfully.

 

 

THE CANDIDATE:

The Qualifications:

  • Bachelor’s degree in business, marketing, or a related field.

 

 

The Expertise and experience:

  • Seven (7+) years or above of sales experience; strong sales skills and the ability to think strategically about customer acquisition and retention.
  • To share our passion and innate desire for delivering our organization’s goals and culture.
  • The customer preoccupied on fulfilling BIMA customer promises.
  • 4+ years of leadership experience managing a team.
  • The Optimistic and self-driven.
  • Irreproachable professional integrity.
  • Excellent communication, interpersonal, conflict resolution and management abilities.
  • The working knowledge of Excel.

 

 

Language:

  • Languages spoken and written include English and Swahili.

 

 

Mode of application:

Submit your CV to: hr.tanzania@milvik.se.

The application Deadline: February 17, 2025