Head of Retail at AutoXpress (Tanzania) – 2024

Overview

Job Title: Head of Retail

Job location: Dar es Salaam

AutoXpress

 

THE BASIC FUNCTION:

The performance and day-to-day management of the retail industry in Tanzania will be handled by the Tanzania Head of Retail. Currently operating seven retail locations in Tanzania—Dar Es Selam, Arusha, and Mwanza—Autopress intends to open additional locations in the next three to five years. This position directly affects branch performance, customer satisfaction, staff engagement, and operational efficiency by combining strategic control with hands-on management. In addition, this position is in charge of providing management with updates on the state of Tanzania’s retail industry and suggesting fresh approaches to boost the enterprise. A proactive leader with excellent commercial acumen and the capacity to promote growth and operational excellence across all branches will be the perfect candidate.

 

THE PRINCIPAL ACCOUNTABILITIES:
Performance financially:

• Ownership of the retail P&L, which includes collaborating with management to define and approve long-term strategic and commercial goals for the company’s sustainable growth.
• Establish and meet the retail business’s budgets for volume, gross profit, and revenue. The budgets for each branch and product and service group will be determined.
• Give important stakeholders regular access to information on sales and profit compared to budget, and suggest the necessary steps to guarantee that budgets are met.
• Keep an eye on important indicators (cars per day, conversion ratio by product and customer type, etc.) to oversee the commercial success of each branch. Collaborate with branch managers to create and carry out targeted growth goals for each branch.
• Make suggestions for modifications to the company’s line of goods and services, including brand positioning and price adjustments.
• Boost the efficiency of B2B sales while concentrating on gaining, keeping, and expanding SME and garage clientele.
• Keep an eye on and control branch-related spending within allocated limits.
• Observe the debtors’ policy when managing SME, Garage, and Part Dealer accounts.

 

Management of Branch Operations:

• Oversee the branch network’s operational efficiency to guarantee that our clients receive high-quality service.
• Make that the branches are adhering to ISO and SHEQ requirements.
• Create branch controls to keep up with general maintenance, supplies, machinery, and facilities.
• Address the branch issues that the Internal Audit department has discovered.
• Make sure all branches around the nation have enough inventory in relation to their business’s demand profile.
• Provide input on the tire sizes, part numbers, and brands that customers are requesting but that we don’t currently carry, and collaborate with the supply chain team to get them.
• Keep a close eye on tire sizes and slow-moving part numbers, and move quickly to clear out inventory before it goes out of style.
• Give important stakeholders regular access to information about the branches’ operational performance and suggest any necessary steps to enhance operational results.
• Regularly visit branches.
• Make sure that equipment preventive maintenance is carried out in accordance with suggested schedules.

Consumer /Customer Engagement and Experience:

• Use customer engagement tactics to boost customer satisfaction, customer retention, frequency of visits, share of wallet with current customers, and word-of-mouth marketing to attract new consumers.
• Give important stakeholders regular access to customer engagement metrics and suggest the necessary steps to enhance customer outcomes.
• Manage in-branch resources such as the CRM, Garage POS software, Booking system, and Recommendation Engine that are intended to improve the customer experience.
• Make sure that feedback from customers is gathered, and utilize this data to create insights that will enhance customer satisfaction and engagement levels.
• Oversee the root cause investigation of customer complaints to find systematic problems and prevent further cases. Manage client complaints to guarantee they are resolved quickly.
• Encourage employees to put long-term client retention and happiness ahead of immediate sales targets by providing them with the necessary training and rewards. This will help the company develop a customer-centric culture.

 

Engagement and efficacy of employees:

• Create and put into action plans to improve employee performance while making sure they are in line with the aims and objectives of the business.
• Hire the best personnel you can find to ensure that the company has enough people resources to enable development without sacrificing quality of service.
• Determine the training requirements for each branch, then collaborate with the HR and training departments to provide the necessary instruction.
• In concert with HR, supervise and progressively enhance performance management systems.
• Establish KPls for branch employees to make sure they are in line with the organization’s objectives; periodically examine their performance and, if needed, suggest promotions.
• Oversee the branch staff’s employee incentive program, which aims to identify and honor exceptional work.
• Work together with HR to plan for succession to make sure there is a talent pool prepared for important positions.
• Create and manage programs to raise employee morale and engagement, including as team-building exercises, employee appreciation days, and feedback systems that make workers feel heard and appreciated.
• Take the lead in enhancing internal communications to make sure that employees are knowledgeable, involved, and in line with the goals of the company’s strategy and vision.
• The Branch Managers can improve as leaders by receiving coaching and mentoring.

 

Analytics, insights, and reporting:

• Make strategic decisions based on data-driven insights that can drive business growth, improve customer satisfaction, and increase overall operational efficiency.
• To find areas that could want improvement, benchmark branches according to important performance indicators.
• Provide important performance outcome reports and share them with branch managers and upper management.
• Provide input to the marketing team so that they may better plan future efforts.
• Compile field-based market data and share these findings with pertinent parties.

 

Key competencies:

• Finance: Knowledge of budgetary procedures, cost control, and revenue planning.
• Leadership and Influence: Capable of working with others and demonstrating empathy, as well as inspiring and motivating people at different organizational levels.
• Commercial acumen: The capacity for both strategic and practical thought.
• Computing proficiency: mastery of the Microsoft Office suite, particularly Excel.
• Operational expertise: Knowledge of the fast-paced customer service and retail industries.
• Execution & Implementation: Capacity to organize and prioritize tasks to guarantee effective strategy execution.
• Flexibility and ability to adjust to change: Have the flexibility to adapt and the capacity to grow from errors.
• Acquaintance with the area.

 

Knowledge, Experience, and Education:

Education:

• A master’s degree that is comparable or a university degree in technical, financial, or business management.

 

Experience:

• 5 years minimum of managerial experience in a retail or business-to-consumer setting.
  created and carried out business ideas that successfully increased profits for a business-to-consumer company.
• Achievement in a position demanding data-driven decision-making.
• Implementation of initiatives aimed at providing individuals with mentorship, skill development, and transparent succession planning.
• It is beneficial to have knowledge of the tire, automotive retail, and spare parts industries.

 

How to Make an Application:

Application deadline: August 31, 2024.

Kindly forward your curriculum vitae, copies of your professional and academic credentials, and an application letter to careers@auxptz.com

under the heading “Application – Head of Retail.“