Overview

Job Title: Insurance Specialist

Date Published: 15th May, 2024

 

Vodacom

We’re working hard at Vodacom to create a brighter future. a world that is more inclusive, sustainable, and linked. We are able to accomplish this as a vibrant global community because of both technology and the human spirit.

We push the envelope and create new things to bring individuals, companies, and communities together globally. Our desire to satisfy and win over our clients’ loyalty motivates us to try new things, pick things up quickly, and work as a team.

You may be who you really are with us, share inspiration, seize new chances, flourish, and actually make a difference.

What actions will you take?

Purpose of the Job: 

  • Create and implement a distribution plan for insurance on the ground to guarantee that growth targets are reached.
  • Support the development of new products, product upgrades, configuration changes, change requests, and issues by collaborating with IT and other M-Pesa teams.
  • Total responsibility for VodaBima’s customer retention strategy and churn control.
  • Create and preserve positive relationships with your insurance partners.
  • Verify that Partners pay the VodaBima Platform fees on schedule.
  • Assure prompt payment of claims and raise client satisfaction.

Principal Accountabilities:

  • Create and implement a plan to ensure that VodaBima products and services are adopted and penetrated as widely as possible.
  • Coordinating with the product development team on new initiatives and organizing all issues that call for improvements and developments.
  • Analyze your competitors and take tactical action to overcome the obstacles.
  • Conduct regular in-person visits and consumer understanding activities to gain insight into the behavior and/or pain points of various client segments and to provide critical information for improvement.
  • Regular observation of the subscriber base, churn, usage, and offers to guarantee a robust clientele.

Core knowledge, abilities, and experience:

  • Strong logical and analytical thinking abilities derived from customer insights.
  • Outstanding abilities in communication.
  • Excellent ability to handle stakeholders.
  • Capacity to foresee market dynamics, competitors, and customers.
  • Capable of questioning the current situation.

Requires professional or technical qualifications:

  • A bachelor’s degree in actuarial science or risk management and insurance, or an equivalent degree.
  • She or he must have three years or more of professional experience in the insurance industry.
  • Knowledge of national insurance laws and regulations.
  • Proficient in both business and analysis.
  • Establish and preserve connections with important value chain players.
  • Experience with and knowledge of project management would be helpful.

Key performance indicators:

  • VodaBima Growth overall in accordance with the company’s goal.
  • Expand the market and value share of VodaBima.
  • Timely and accurate delivery of the calendar-specified execution plans.
  • Support quality and stakeholder congruence.

Not quite right?
Are you concerned that you may not precisely match all of the requirements? At Vodafone, we are committed to fostering an inclusive environment where individuals of all backgrounds, both personal and professional, can succeed. We encourage you to apply if you’re enthusiastic about the position but your experience doesn’t exactly match every need listed in the job description. Our recruitment staff can help you determine how your talents fit in and you might be a good fit for this or another career.

Why does it benefit you?
Our goal is for you to be content and happy at work without sacrificing the other aspects of your life that are important to you. We encourage this in a number of ways, such as through substantial parental leave and hybrid working. You’ll also receive a ton of other fantastic advantages, like four Spirit Days per year to dedicate to your personal growth and wellness.

Who we are.
Vodafone is a well-known telecommunications business in Europe and Africa, which you may have heard of already. You might be surprised to learn, though, that we are constantly investing in innovative technologies to enhance the lives of millions of consumers, companies, and individuals worldwide and build a brighter future for all.

You’ll experience a feeling of pride and purpose as a member of our worldwide family, whether that be Vodafone, Vodacom, or _VOIS, as you contribute to our innovative culture. Through our hiring policies and procedures, we strive for inclusion and equality of opportunity for all candidates. In particular, we do not tolerate any form of discrimination related to but not limited to race, color, age, veteran status, gender identity, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status. We also recognize and celebrate the importance of diversity and inclusivity in our workplace.

We can do it together.

An assurance from Vodacom
Vodacom is dedicated to luring in, nurturing, and keeping the greatest employees by providing a flexible, inspiring, and welcoming work environment where exceptional individuals are genuinely appreciated, nurtured, and rewarded. We are dedicated to fostering an inclusive workplace that respects, honors, celebrates, and makes the most of people’s unique characteristics because we know that diversity is crucial to the success of our company. We are not just international, but also multicultural. You can take advantage of Vodacom’s first-rate, flexible benefits program, which is to be expected from a multinational corporation.

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