Overview
Job Tile: IT Services Specialist
Work location: Arusha
Serena Hotels
The premium hotel chain Serena Hotels has establishments in South Asia (Pakistan, Afghanistan, and Tajikistan) and East Africa (Kenya, Tanzania, Rwanda, Uganda, and Mozambique). The business, which goes by the name Tourism Promotion Services (TPS Serena), is renowned for its dedication to community development and sustainable tourism.
A closer look into Serena Hotels can be found here:
Establishment and Possession:
With assistance from the Aga Khan Fund for Economic Development (AKFED), Serena Hotels was founded in 1970.
Worldwide Presence:
Hotels in Afghanistan, Kenya, Mozambique, Pakistan, Rwanda, Tanzania, and Uganda are managed by Serena Hotels.
Services for Promoting Tourism (TPS Serena):
Tourism Promotion Services (TPS Serena) is the brand name under which the business operates.
Focus on Sustainability:
With an emphasis on social, cultural, environmental, and economic development in the communities where its facilities are situated, Serena Hotels is dedicated to sustainable tourism practices.
Participation of the Community:
Through a number of programs, such as aiding philanthropic organizations, healthcare, and education, Serena Hotels actively participates in the areas in which it operates.
Unique Properties:
As seen by the Zanzibar Serena Hotel, which integrates aspects of Zanzibar’s history and architecture, Serena Hotels is renowned for its distinctive hotels that frequently reflect local culture and design.
Notable Places:
The Arusha Serena Hotel, Zanzibar Serena Hotel, and Kampala Serena Hotel are a few of their well-known establishments.
Historical Importance:
For instance, the Arusha Serena Hotel has historical connections to Polish refugees during World War II and was constructed on the site of a former coffee estate.
Remodeling and Growing:
In 2016, the Kampala Serena Hotel completed a major expansion and remodeling project that included the addition of new conference spaces and residential rooms.
Overview of the Job:
In addition to ensuring effective use of IT resources, avoiding downtime, and maintaining all ICT equipment, hardware, and software utilized by Serena Hotels at designated sites, the IT Services Specialist, who reports to the Country IT Manager, offers first-line ICT support to employees and visitors.
Required requirements:
- A bachelor’s degree in information technology, computer science, or a closely related field.
- Two years or more of experience in a comparable role.
- Working knowledge of networks, firewalls, computer hardware, software, and wifi equipment; aptitude for analysis, troubleshooting, and training.
