Overview

Job Title: Customer Service and Sales Point Executive

Division: Non Medical Insurance

Anticipated date of appointment: Immediately

Department: Business Development

Job location: Sales Point, Zanzibar

Strategis Insurance Tanzania Limited

 

 

Work Objective:

To build and expand the company by fostering positive relationships with clients, banks, agents, and brokers in a way that guarantees the accomplishment of predetermined goals.

 

The description of core duties and responsibilities:

  • Follow up on the quote in order to finalize the deal, get input, and provide a number of new business opportunities every week.
  • Provide information that will enable the company to reach out to potential new business partners and ensure that their portfolios are fully used.
  • Daily client care to maintain the business-customer relationship and ensure that no complaints are received.
  • Maintains an appropriate degree of business retention, or the preservation of current business, at all times. Any business that is lost owing to unforeseen events is replaced by other accounts that are appropriate (above and above the new business acquisition target for the year).
  • Make sure that customer service satisfaction is closely monitored, that renewal conditions are negotiated well in advance, and that formal renewal confirmations are sent to the client prior to the renewal dates.
  • Keeps a weekly company progress report that is updated on a regular basis.
  • Make a weekly visit to intermediaries to ensure that the bond is strong.
  • Customer service involves directing clients who come into the office with questions, giving them rapid attention, and providing effective service.
  • As directed, prepare a weekly report and submit it by the deadline to the manager of sales and customer service.

 

Standard operating procedures:

  • Outstanding written and vocal communication abilities.
  • Outstanding ability to present.
  • Strong negotiating abilities.
  • Excellent interpersonal skills.
  • Competent listening abilities.
  • The capacity to operate with little supervision.
  • Keeping an optimistic outlook and making contributions to a high-quality work environment.
  • Extremely successful and efficient at keeping promises and producing outcomes.
  • Diligent individual.
  • Competent with Microsoft Office Excel and Micro Office Word, two Micro Office Certified programs.
  • Proficient in the English language.
  • Follow-ups via efficient correspondence.
  • Suitable counsel for prospective customers.

 

Minimum training and expertise requirements:

  • A bachelor’s or advanced diploma in risk and insurance management.
  • Application Knowledge for Computers.
  • A minimum of two years of insurance industry work experience.

 

The Key Attributes:

  • A capable team member who can collaborate with colleagues of all levels.
  • Strong mathematical abilities and the capacity to take in and comprehend intricate statistical data.
  • High integrity.

 

 

Application Mode:

The names and contact information of three official referees should be included with every application. Applications should be sent to the following address by August 22, 2024, at the latest, with professionally written resumes, copies of any supporting documentation, and a recent passport-size photo.

 

Head of Human Resources and Administration

Strategis Insurance Tanzania Limited

P.O Box 7893

Dar es Salaam, Tanzania

Email: hr@strategis.co.tz

 

or delivered to:

Strategis Insurance Tanzania Limited

1st Floor, Masaki Ikon Building Plot no. 1520, Bains Avenue Masaki, Msasani Peninsular

 

Note: You will only hear from the candidates you shortlisted.