Overview

Job Title: Loan Officer – 3 Posts

Job location: Dar es Salaam

Serene Microfinance Limited

 

 

THE COMPANY DESCRIPTION:

The Serene Microfinance Limited has been a developing and increasing organization since its inception, providing financial solutions to numerous individuals and businesses. Serene Microfinance Ltd stands out as a good example because of its unique contribution to reaching different types of consumers in Tanzania with micro-loans, with activities in several parts of Dar es Salaam City, the surrounding regions, and throughout Tanzania.
In order to streamline processes, Serene Microfinance LTD is looking for a skilled Loan Officer to join the credit team and assure business growth.

 

 

THE JOB RESPONSIBILITIES OF LOAN RECOVERY OFFICER:

Loan Officer Duties and Responsibilities

  • To maintain an active knowledge base of all Microfinance loan products, as well as a grasp of the qualifications that each applicant must meet.
  • To create and maintain a sizable and high-quality loan portfolio.
  • To conduct member/customer recruitment and screening.
  • To introduce clients to the specific loan products and services.
  • To examine applicants’ financial situation, credit and property appraisal and determine feasibility of granting loans and ensuring loan repayments after disbursement.
  • Make a constant contact with the customers and clients in field.
  • To produce and provide loan report timely (Daily, Weekly and Monthly).
  • To ensure that loan collection follows the methods outlined in the loan agreement.
  • Keep track of outstanding loans and ensure that debt recovery adheres to policies and procedures.
  • To update the account status and database on a regular basis.
  • To comply with the rules when legal action is unavoidable.
  • To handle client queries and complaints.
  • To negotiate payoff deadlines and payment plans as instructed by your supervisor.
  • To identify system shortcomings and make recommendations for remedies.

 

The Requirements, Skills, and Qualifications Loan Recovery Officer:

  • Understand/ knowledge of the relevant legal standards for loan disbursement, collection, and recovery. Skills/knowledge for screening customers prior to loan distribution.
  • Marketing talents.
  • Customer service capabilities.
  • Effective bargaining and persuasive skills.
  • Experience dealing with targets and tight timelines.
  • A team player.
  • Effective time management abilities.
  • Superb/ excellent communication (both written and verbal) in English and Swahili.

 

THE EDUCATIONAL QUALIFICATIONS AND EXPERIENCE:

  • Holds a university degree or comparable qualification in business administration, finance, or a related sector.
  • A minimum two (2) years’ experience in a similar capacity.

 

 

The application Deadline:

Please, kindly submit your application in one PDF with a complete CV, cover letter, Academic Certificates (Photo Copies) to the address below not letter than 16th April, 2025.

Note: All applications should be sent via email and addressed to:

The Human Resources and Administration Manager,

Serene Microfinance Ltd., PO Box 33813

Mikocheni B, Bima Road,

Email address: recruitment@serenemicrofinance.co.tz.

 

Note: only the shortlisted candidates would be contacted

“Serene is an Equal Employment Opportunity Company. Both men and women are welcome to apply.