Overview

Job Title: Operations Coordinator

Job location: Marumbi, Zanzibar

Type of employment: Full time

Beach & Safari Holidays

 

Beach & Safari Holidays (Paradise & Wilderness) specializes in Tanzania safaris and Zanzibar holidays.

 

About the Role:
We are looking for an organized, detail-oriented professional that is passionate about providing excellent guest experiences. As Operations Coordinator, you will be at the center of our daily operations, ensuring that transfers, excursions, and timetables go well. You will be the vital link between drivers, guides, and the sales team, all while ensuring a high level of guest satisfaction.

Key Responsibilities:

  • Oversee morning shuttles, excursions, and airport operations.
  • To monitor driver punctuality and timetable adherence.
  • To manage and update the daily transfer list (taxlist).
  • Handle visitor complaints efficiently and carefully.
  • To report all incidents involving visitors, operations, and vehicles.
  • Manage excursion logistics, costs, and guide communications.
  • To collaborate with accountants on operational expenses.
  • To maintain effective communication across all teams.
  • Send a monthly operating report to management.

 

Required Skills:

  • Excellent leadership and planning skills.
  • Excellent communication and problem-solving skills.
  • The ability to handle various operational responsibilities effectively.

Success Will Be Measured By:

  • Complaints are resolved quickly and effectively.
  • Guest satisfaction ratings.
  • Smooth and efficient processes.
  • Accurate reporting and recordkeeping.

The Application Instructions:
If you are ready to take on a dynamic role in a fast-paced hospitality setting, please send your application to: careers@beachsafari.com.