Overview
Job Title: Prestige Banker
Work location: Tanga, Tanzania United Republic of
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With a rich history spanning over a century and a solid position as a local bank with experience across the region and beyond, working with our family presents the chance to participate in this exciting growth adventure, reshaping our future and determining our fate as a proudly African business.
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Summary of Work:
Will be in charge of both proactive and reactive product sales as well as customer service from a branch. In terms of service and sales, the role holder must fulfill minimal performance criteria and meet a minimum number of sales each week based on a suitable product mix. Although the position is headquartered in a specific branch, the job holder will also be expected to support and work in other local branches as needed. Pre-programmed systems and clearly specified processes are used in the position’s operation; yet, the role holder may occasionally need to handle unforeseen events and escalate to a higher level when needed.
Job Summary:
95% of sales and support (Service):
- Creating current accounts, savings products, card products, packaged loan products, and any other bank service or product that is marketed, etc.
- Follow pre-established service standards when carrying out customer service initiatives and needs for in-person clients.
- Establishing current accounts, savings accounts, credit products, packaged lending products, etc.
- Fostering connections with current clients in order to proactively foresee, meet, and close future demands as well as spot business prospects.
- Cross-sell relevant products to customers in person who have similar demands.
- In order to guarantee the branch operates in an effective, efficient, and compliant manner, finish any outstanding paperwork and handle administrative tasks.
- Help clients fill out forms and other material from the bank.
- Introduce clients to the relevant product/segment experts.
- Engage in promotions, special campaigns, inbound and outbound marketing, etc.
- Respond to and resolve grievances within the Banking Hall.
- Evaluate the overall appearance, displays, cleanliness, orderliness, and merchandising of the Banking Hall.
- Strives to meet sales and service goals.
- Keep track of statistics and target reporting progress.
- Ensure the relationship-building and onboarding process.
- Delivering a financial target that is specifically assigned to each local firm.
5.0% Business Administration:
- Keep track of statistics and target reporting progress.
Goals for Risk and Controls:
- Make sure that every task is completed in accordance with all legal obligations, the Absa Operational Risk Framework, internal Absa Policies and Standards, and regulatory requirements.
- By implementing relevant risk frameworks and fostering a good risk culture, you may effectively manage risk and control.
- Recognizing your personal place in the overall processes you participate in, together with any relevant risks and controls.
- Respect Absa’s rules and procedures that are relevant to your employment while using good judgment and conscientious risk management.
- Use the procedure that has been established for your business sector to report any risk occurrences, incidents, or problems. This will help you determine why these things happened and how to avoid them in the future. Consider what can go wrong in the processes you run and how mistakes could be avoided as you proactively search for methods to enhance the control environment.
- Engagement with regulatory bodies and, if appropriate, unions should be ongoing and proactive.
- Every required training session was finished on time.
- Be heard or seen doing or being…
Within the framework of operations:
- Keeping abreast on new developments in the field, as well as best practices in sales and service, and sharing this knowledge with coworkers and using it in daily operations.
- Assisting in and, where necessary, presiding over productive client meetings; comprehending and taking responsibility for the objectives of the client; endorsing the entire Absa product line; and persistently cultivating enduring brand loyalty.
- Organizing their time wisely, allocating time for high-value tasks, and creating safety nets to handle sporadic tasks.
- In relation to people.
- Actively seeking out other people’s opinions on their own performance and acting to strengthen and advance their own skills.
- Actively participating in the creation of a “team culture” inside the Branch, which encompasses the Specialist sales groups.
- Being receptive to help requests and inquiries from colleagues.
- Possess the following effect on…
Clientele /Customers:
- Get a high level of integrated customer service that is consistently provided across all Network and Specialist offerings.
- Feel valued, significant, and that their demands are being met.
- Have faith in Absa’s ability to earn and save money.
- When offered, will sign up for relevant additional Absa products and services without hesitation, and based on their experience, will refer others to Absa.
Coworkers/ Colleagues:
- Work together with him/her on a regular, organic basis and regard them as an
- important part of the Branch team.
- As a colleague, convey your faith in the post holder.
The Company/ Business:
- Observe a driven, productive Branch team that collaborates with their branch and operations colleagues to meet and frequently exceed their objectives.
Technical proficiency / aptitude:
Proficiency & Abilities:
What skills or abilities must the role bearer possess?
- Keyboard proficiency to use pertinent customer systems.
- To keep track of sales, basic numeracy is required.
- Diplomacy and tact.
- Compassion.
- Oral communication abilities in particular.
- Presentation abilities.
- Establishing connections.
- Business Intelligence.
- Developing Connections Fast.
- Interpersonal skills that work (active listening and well-crafted questions).
- Excellent Service.
- Individual Motivation.
- The capacity to organize and plan.
Understanding, Proficiency, and Experience:
Experience.
What prior experience is required of the post holder?..
- Served clients directly in a position where customer satisfaction is crucial.
- Experience working in a sales and service setting.
- Has worked in a capacity that is goal-driven.
Understanding/ Knowledge:
What knowledge, skills, and/or qualifications are required of the post holder
- Knowledge of bank systems and familiarity with banking goods, tariffs, and services.
- Standards for customer service.
- Knowledgeable about IT.
- Sales guidelines compliant with laws.
- Competitive details on goods and services.
- Knowledgeable about all personal sector goods, services, and tariffs.
- Thorough familiarity with pertinent customer systems to pitch.
- Good familiarity with the internal processes of the bank.
- Knowledge of Group Services: Central Operations Processing, Absa Card, Credit Scoring Unit, etc.
- A thorough understanding of the policies and procedures of the bank for opening accounts.
Additional prerequisites unique to the position:
- Being courteous when interacting with a variety of clients.
- To meet client needs and take advantage of sales possibilities, initiative is needed.
Particular training needs for the position include:
Service modules, minimal regulatory training, marketing and sales process training, and so on. comprises technical training as well to guarantee proficiency with creating accounts and using different bank systems. Additionally: The Personal Banker’s Course.
- Course on Sales and Marketing.
- Credit-Scored Individual Loan Offerings.
- Procedures for Opening an Account.
- Understand Your Client.
Absa Values:
The collection of principles known as Absa Values and Behaviors serves as a guide for all of us who work for the bank and serves as the benchmark for evaluating and rewarding each employee’s performance:
- Courage.
- Inclusiveness.
- Stewardship.
- Resourcefulness.
- Trust.
An Education:
- Advanced National (Vocational) Certificates and Higher Certificates in Business, Commerce, and Management Studies (Required).
