Overview
Job Title: Relationship Manager
Answers to (reports to): Head of SME
Job location: Dar es Salaam
Ecobank
Job Summary:
Achieve financial and operational benchmarks set by the bank at the branch level.
The key responsibilities:
Business Performance:
- Sales, revenue, deposits, risk assets, targets, and efficiency ratios were all delivered.
- Prepare and deliver approved branch budgets.
- Responsible for managing branch costs, including direct and indirect expenses. Achieve a cost-to-income ratio in branch.
Relationship Management and Customer Service:
- Meet customer service requirements, increase client happiness, retain high-performing clients, and expand market share.
People Management & Teamwork:
- Create a high-performing team through effective performance development and coaching to increase productivity and efficiency.
Process, Control, and Operational Performance:
- Ensure compliance with operational risks.
- To comply with branch layout guidelines, KYC, operational, and risk policies and procedures.
Strategic initiatives:
- Expanding the allowed market reach.
The Qualification and Experience:
- Education: A bachelor’s or master’s degree in banking or business administration, economics, finance, or a similar discipline.
- Professional Experience: A minimum of 5 years’ experience in relationship management and branch operations.
The application instructions:
Application:
If you meet the selection requirements, send your Curriculum Vitae before February 7, 2025.
Email to: ETZ-RECRUITMENT@ecobank.com.
Only the shortlisted candidates will be contacted.
