Overview

Job Title: Reservation Officer

Work location: Dar es Salaam

Miracle Air

 

 

The Miracle Air was founded to provide a premium travel experience for safari and beach destinations, saving travelers time while providing unrivaled privacy, flexibility, and luxury.

Inspired by the tradition of Miracle Experience, Miracle Air provides a seamless journey for families and groups to see Tanzania on their own terms.

 

The key responsibilities:

  • To respond to reservation inquiries promptly and courteously by phone, email, or online platforms.
  • Correctly enter and manage reservation information in the system.
  • Confirm reservations and send appropriate correspondence to visitors.
  • To update availability and rates for all booking channels.
  • Collaborate with other team members to guarantee a smooth guest experience.
  • Track and manage cancellations, no-shows, and overbookings.
  • To maintain current understanding of Miracle Air standards and operating modifications.

 

 

The Requirements:

  • Diploma or degree inTravel, Tourism or a similar subject.
  • Previous experience with airline reservations or the aviation business is preferred.
  • Proficiency with reservation systems (e.g., GO7 System).
  • Excellent communication and customer service abilities.
  • Strong customer service orientation and problem-solving skills.
  • Ability to multitask and operate effectively under duress.
  • Flexible to work shifts, weekends, and holidays as needed.

 

Mode of application:

Submit your application with the title ‘Reservation’ to: recruitment@miracleexperience.co.tz.

The deadline: May 21, 2025.

Only the successful applicants will be contacted.