Overview

Job Title: Reservation Officer

Work location: Arusha

Planet Lodges

 

 

 

Planet Lodges are carefully curated eco-lodges in Arusha, conveniently positioned to explore the city’s various attractions.

 

 

About us:

The Planet Lodges is looking for new employees for a variety of positions at our brand-new spa and existing locations. We are looking for motivated, experienced people to join our team. Prepare for an interesting career with a firm that prioritizes customer satisfaction and staff development.

 

The Job Summary:

As a Reservations officer, you will be responsible for managing bookings and inquiries, ensuring a seamless reservation experience for all agencies, tour operators, and direct guests.

 

Main responsibilities:

  • To receive and process all booking requests via all sources.
  • To quote and planning itineraries.
  • Make sure that full payment for bookings is completed in accordance with the booking terms and conditions.
  • To engage, discuss, and offer solutions to agents based on their needs.
  • To process and provide full booking documents to agents as needed.
  • To ensure that records are properly retained and archived in accordance with corporate policy.
  • To make follow-ups on provisional bookings and unpaid payments.
  • The bookings should be confirmed as soon as possible, subject to availability and within the parameters of booking policies.
  • To process all reservation inquiries, always ensuring that the agents receive the best solution possible.
  • To collect, update, and communicate/share all necessary information about guest arrivals at the lodges on a daily basis.
  • To respond promptly and accurately to any lodge or account inquiries about visitor information.
  • Create/ prepare any reports that may be requested from time to time.
  • Provide correct bills and reservation summaries to agents.
  • To arrange all processed vouchers/documents and ensure that they are neatly and correctly preserved every day.

 

 

Job Qualifications:

Education:

  • A diploma or certificate in hospitality, tourism, business administration, or a similar profession is typically adequate.
  • A proven experience in a hotel reservations or front desk function, preferably 2-4 years in a similar capacity.
  • The problem-solving skills required to handle last-minute adjustments, cancellations, and booking complications.
  • Interacting with guests, personnel, and other departments requires strong verbal and written communication skills.
  • A proficiency in reservation software and decent computer skills required; knowledge of the ResRequest System is a bonus.

 

The Benefits:

  • A competitive salary and benefit package.
  • An opportunity to work with Tanzania’s prominent and growing tourism businesses.
  • A collaborative and supportive work atmosphere.
  • Access to world-class training and workshops opens up opportunities for professional growth and development.

 

 

How to submit an application:

Please send your CV and a cover letter describing your relevant experience and passion for the position to careers@Planet-Lodges.com.

The application deadline: Saturday, June 14, 2025.

Take Note: Only shortlisted candidates will be contacted for the interview.