Overview
Job Title: Sales and Reservations
Job location: Arusha
Karama Lodge (Wilderness Trails Ltd)
The Responsibilities:
- To provide customers with information about booking and reservation services for hotels, airlines, and other travel services.
- Respond to consumer inquiries regarding cost, availability, and accommodations.
- Book bookings (reservations) for customers based on their individual requirements and preferences.
- To process payments and transmit confirmation information to customers.
- To manage customer accounts and change reservation information as necessary.
- Handle client requests for adjustments, cancellations, and complaints.
- To coordinate with other team members and departments to maintain a seamless operation.
- Stay up to date on current deals and bundles so that you can provide the finest options for your consumers.
- To maintain a high level of customer service to increase customer satisfaction and repeat business.
- To attend to clients on arrival and departure.
- All essential filing.
- A posting and overseeing all stock.
The Requirement:
- Capability to work as a team.
- Fluent in both written and spoken English and Swahili.
- Excellent communication skills.
- At the very least, a degree in a relevant discipline.
- Flexible regarding shift times.
- Excellent customer-service abilities.
- Understanding of the hospitality and tourist industries.
- Able to work long hours.
Mode of application:
Submit applications to info@tropicaltrails.com.
