Overview
Position Title: Sales Operations Coordinator
Job Category: Corporate and Commercial
Location: Dar es Salaam, Tanzania
Deadline for the Application: July 19, 2024
Qatar Airways (QR)
Qatar Airways (QR) has started a thrilling path of transformation to alter our client interactions. We are now hiring for the position of Sales Operations Coordinator, headquartered in Tanzania, as part of this journey.
You will be closely monitoring established procedures and policy guidelines while you carry out daily sales operations responsibilities for the designated region in this capacity. Provide internal sales teams and outside trade partners with five-star service to enable QR revenue-generating sales operations. Assist in fostering strong relationships with internal stakeholders and actively contribute to the sales operations team’s esprit de corps.
Particular responsibilities consist of:
- Respect QR’s worldwide sales operations standards by rigorously adhering to Standard Operating Procedures (SOPs) for sales operations functions.
- Take the lead in the team’s execution of sales operations tasks, such as (but not restricted to) group sales, trade/corporate account support, reservations and ticketing, sales support, sales systems, and sales administration.
- Provide external trade partners with informative, engaging communications about QR-related topics, such as campaigns, policy modifications, and fare revisions.
- Assist the sales team in keeping the trade partners in the area database current. Regularly report to line managers and regional management on important departmental performance metrics and unresolved concerns.
- Assist junior team members in upholding the highest standards of service delivery by serving as their mentors.
- Carry out additional departmental responsibilities relevant to his or her role as instructed by the department head.
- Manage all aspects of sales operations, such as group sales, sales support, sales systems, sales administration, trade/corporate account service, refunds, reservations and ticketing, and refunds.
- Handle Returns.
- Submit requests for Commercial Tool Kits to the sales force in Galaxy.
- Upkeep of the Trade and Galaxy portal systems.
- Get in touch with clients or QR Account Managers to finish the documentation.
- Create market-specific reports and distribute regular performance updates.
- Update your customers’ profiles in Galaxy.
- Upload corporate contracts and PLBs into Galaxy.
Join a remarkable narrative:
Your abilities. Your creative mind. Your aspiration. Your potential and the difference you can make are limitless here. There are countless opportunities for you to develop and work on the biggest, most satisfying tasks that will advance your knowledge and expertise. You have the opportunity to shape our future and live the life you desire as a member of a global community. Our best work is yet ahead of us. Impossible is just a challenge to us. Come along with us as we dare to accomplish a first. When we work together, anything is possible.
Job Qualifications:
It will be necessary for you to succeed in this role.
- High School Diploma or Its Equivalent 3 years minimum of experience in a comparable field.
- Expertise in any of the following areas: business analysis, distribution, tariffs, group sales, sales assistance, reservations and ticketing.
- Proficiency in spoken and written English.
- Proficient with Microsoft Office (Word, PowerPoint, and Excel) and computer literate.
- Outstanding interpersonal and communication abilities.
- Strong familiarity with travel industry procedures (such as pricing and distribution technology), systems (such as Amadeus, GDSes), and airlines in general.
- Abilities to solve problems and an efficiency-focused mindset.
- Strong coaching and mentoring abilities.
- The capacity to encourage cooperation among team members.
Concerning Qatar Airways Group:
Four aircraft were the beginning of our story. We now provide excellence across twelve distinct businesses operating as a single entity. Our rapid growth has led to record breaking and trend-setting. We don’t slow down because we’re afraid of failing. Rather, we dare to accomplish the unprecedented. Therefore, every individual adds to our proud tale, whether they are innovating behind the scenes or crafting a distinctive experience for our customers. A tale of remarkable development and perseverance. Now is the perfect moment to join a genuinely global community and bring your finest ideas and passion to a location where your ambition will know no bounds.
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